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Customer Support


Context Help

If you feel lost inside our Control Panel, the very first thing you should do is push the Help button, which is visible on each page. A context menu will appear. It includes exhaustive information about all the actions that you can carry out on that particular page. Each popup appears on the very same page so that you can swiftly get back to your work.

Video Tutorials

We have a rich variety of how-to video clips explaining how to work with our Control Panel. They're shot for those of you who would like to see how things are getting done rather than only reading articles. In this way, anyone can swiftly find their way around our hosting Control Panel by simply watching our step-by-step how-to videos.

F.A.Q.

If you can't discover the answer you searching for, take a glimpse at our extensive Frequently Asked Questions database, which covers questions asked by actual clients and provides real solutions. We frequently update our Frequently Asked Questions database with new Q&A's so as to cover all the new additions and innovations associated with our hosting platform.

Ticketing System

If you still can't find the solution you are looking for in the Frequently Asked Questions database either, you can contact our fantastic team of support engineers available 24-7 and eager to help you with any query. Each trouble ticket you open will be answered in less than 1 hour (the average trouble ticket response time is approximately 20 minutes), so you will never have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 312990

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com